Returns & Exchanges
At Trip Machine Company, we stand by the quality of our handcrafted leather goods and offer a hassle-free 14-day return policy for all unused items in their original packaging. Whether it is a fit issue or a change of heart, we are committed to ensuring you are fully satisfied with your gear.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original premium packaging, ensuring all tags are attached and the leather is protected from scratches.
Ship the Gear
Affix the provided shipping label to your package and drop it off at the nearest authorized courier location.
Inspection and Refund
Once our artisans inspect the returned goods for quality, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing